Professional Experience
Own design strategy across Core HR, Integrations, Workflows, and Partner Portal, guiding experience direction for 15+ product and feature areas within a large-scale, HCM platform.
Defined and influenced the Workflows roadmap in close partnership with Product and Engineering leadership, aligning near-term delivery with long-term scalability, extensibility, and platform reuse.
Led visioning for the Integrations Marketplace and future-state definition, shaping multi-year experience strategy and extensibility models used to inform roadmap planning and platform modernization efforts.
Influence executive decision-making by presenting experience frameworks, vision artifacts, and outcome narratives to VP-level stakeholders to help prioritize investment across competing initiatives.
Built, led, and developed a team of 8 product designers, conducting skills assessments, coaching for growth, and making performance decisions to raise craft quality and delivery effectiveness.
Secured incremental design headcount and budget by clearly articulating capacity needs, delivery risk, and expected business impact, enabling the team to scale alongside product demand.
Partner closely with 5 Product Management leaders and Senior Directors across 15+ workstreams, improving cross-team alignment and reducing friction in planning, sequencing, and execution.
Introduced outcome-driven design documentation and operating practices, reducing ambiguity and late-stage rework while improving clarity, consistency, and decision velocity across teams.
Senior Manager, Product Design
Paylocity
December 2025 – Present
Led product design for TerraTrue’s SaaS privacy platform, owning experience strategy, design execution, and design operations across the product lifecycle.
Implemented a scalable design system that reduced design cycle time and rework, improved cross-functional efficiency, and supported rapid product growth.
Collaborated closely with the CEO on roadmap planning and strategic decision-making, shaping product direction and sequencing at an executive level.
Department Lead, UX Design
TerraTrue
July 2021 – January 2022
Led UX strategy for Salesforce.org’s Nonprofit Cloud, managing a team and influencing revenue-driving experiences across payments, onboarding, and donations.
Used research and journey mapping to guide portfolio decisions and improve adoption and revenue predictability.
Senior Manager, UX Design
Salesforce.org
March 2019 – July 2021
Conducted ethnographic research and synthesis to validate the problem space for a new product.
Translated research into personas, journeys, flows, information architecture, and visual design.
Principal Product Designer — Focus Platform
Capital One
Aug 2017 – March 2019
Worked with product teams to interpret requirements of the business into user‑friendly and creative designs using Google’s Material Design for Capital One’s award-winning Android App.
Principal Product Designer — Android
Capital One
Nov 2015 – Aug 2017
Please visit my LinkedIn for more work history
Honors and Awards
2018, Highest Customer Satisfaction—Mobile Banking App, Capital One • JD Power
2017, Highest Customer Satisfaction—Mobile Banking App, Capital One • JD Power
2017, Heroes of Accessibility—Institutional Achievement, Capital One • Knowability.org
2016, Gold Mobile Apps/Sites-Finance, Capital One Android App, Capital One • W3 Awards
2016, Silver Mobile Apps/Sites-Finance, Capital One Android App, Capital One • W3 Awards
2015, Product Development Force of Insight—Winner, Advisory Board
2014, Firm-Wide Innovation Challenge—Finalist, Advisory Board
2013, American Inhouse Award - Firm Branding and Visual Style Guide, Advisory Board • Graphic Design USA
Nottingham Trent University
BA (Hons)
2005
Education
Capital One Product Manager Machine Learning Certification Program
UC Berkeley Executive Education
May 2024
Salesforce User Experience Designer
Salesforce
Jun 2021
Leading for Creativity
IDEO U
Apr 2021
Cultivating Creative Collaboration
IDEO U
September 2020
SHINE Mentor
AIGA Design DC
2024, 2023, 2020
Volunteer
UX Designer
Zero Emissions World
2021
Community Impact Lead
Advisory Board Company
2012–2013
Led ambiguous, zero-to-one innovation initiatives at Capital One’s The Lab, driving problem definition, research, prototyping, and executive-level storytelling to inform product bets.
Partnered with product and engineering to rapidly validate opportunities, align on strategy, and accelerate learning through design sprints, user testing, and hackathons.
Developed and elevated design talent through mentorship and coaching, strengthening both craft excellence and strategic influence.
Senior Manager, Product Design
Capital One | The Lab
January 2022 – November 2024